Returns and Refunds Policy

Coffee Trial is committed to providing the highest quality products. If you encounter quality issues, you may be eligible for a replacement or refund. To ensure timely resolution, please:

• Report quality issues within 48 hours of delivery.
• Provide your order number and clear photos of the product.
• Describe the specific quality concern (e.g., taste, freshness, damage).
• Retain the original packaging for inspection, if requested.

Our subscription plans are designed for flexibility. Refunds and cancellations are managed as follows:

2.1 Cancellation Before Shipping

• Full refund is available for cancellations made 48 hours prior to scheduled shipping.
• Refunds are processed within 3-5 business days.

2.2 Active Subscriptions

• Prorated refunds may be provided for unused portions of your subscription.
• No refunds are issued for products already shipped.
• Subscribers have the option to pause their subscription for up to 3 months.

Coffee Trial ensures satisfaction for wholesale orders. Returns for wholesale purchases are subject to the following conditions:

3.1 Return Eligibility

• Report quality issues within 24 hours of receipt.
• Document and report damaged shipments upon delivery.
• Report incorrect orders within 48 hours of delivery.
• A Return Authorization (RA) is required for all returns.

3.2 Return Process

• Submit an RA request through the wholesale portal.
• Use shipping labels provided by Coffee Trial.
• Ensure products are returned in their original condition.
• Include all related documentation with your return.

The following items are non-returnable under any circumstances:

• Opened coffee packages.
• Custom-roasted or special-order items.
• Discounted or clearance products.
• Gift cards.

5.1 Timeline

• Initial review of refund requests: 1-2 business days.
• Refund processing: 3-5 business days.
• Bank posting times may take an additional 5-10 business days.

5.2 Refund Methods

• Refunds will be issued to the original payment method.
• Store credit may be provided as an alternative upon request.
• Alternative refund methods are available under specific conditions.

6.1 Quality Issues

• Return shipping costs are covered by Coffee Trial for verified quality issues.
• Replacements are shipped free of charge.
• Original shipping costs are refunded in eligible cases.

6.2 Customer Returns

• Return shipping costs are the customer’s responsibility for discretionary returns.
• Original shipping charges are non-refundable except in cases of incorrect orders.

• Document all damages with clear photos upon receipt.
• Report damages within 24 hours of delivery.
• Keep the original packaging for inspection or claims.
• Replacements for damaged items will be processed immediately upon approval.

If you have any questions or require assistance with returns or refunds, please contact us:

• Email: hello@coffeetrial.com
• Response Time: Within 24 hours on business days.
• Website: www.coffeetrial.com